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 Check out all
CyberStrong
eHelp help desk features |
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Keep support requests in one central location, not in users'
email boxes. |
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Customer contact
information is stored in a database for quick retrieval. |
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Quick responses with improved efficiency -- no lost emails. |
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Support tickets can be marked by urgency. |
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Use for
troubleshooting products or for customer service in any
business. |
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Searchable database of support requests and answers. |
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Unlimited support
reps and categories (departments). |
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Unlimited administrators. |
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Flag indicates when it is your turn to reply. |
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Support for ticket attachments. Users and reps may upload and download attachments from the
View Tickets screen. |
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Automatic email notifications when support tickets are updated. |
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Rep's tickets may be transferred to another rep in the case
of extended absences. |
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Embed CyberStrong eHelp easily into your
existing Web site. |
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Style sheet
and templates further
customize your help desk. |
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Microsoft Access
or SQL server database storage. |
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Browser-based
convenience. |
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No CyberStrong or
third-party DLLs. |
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No programming
experience required. |
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Unique test
facility troubleshoots server-side problems. |
SEE
our 
