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Help
Desk Features |
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CyberStrong eHelp help desk software is fully customizable and easy to use for
businesses of any size.
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 Help
Desk
Look and Feel |
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Embed
CyberStrong
eHelp easily into your existing Web site. |
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Style sheet and templates further
customize your help desk. |
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Customize your help desk's colors,
graphics and background
to integrate with the rest of your Web site. |
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Includes 4 skins to choose
from, or you may make your own skin. |
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Supports 15 optional user fields,
such as Name, Address, Phone, etc; plus up to 5
user-defined fields. |
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User fields may be renamed
as required for your setting or set as active or inactive. |
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Unlimited
categories (departments) and priorities. |
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Flag indicates when it is your turn to reply. |
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Open or Closed
trouble ticket status. |
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User data collected may be optionally displayed
on support tickets. |
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Support tickets may be searched by
date, status, category, priority, user ID, ticket #, keyword. |
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Keywords are highlighted in
search results for easy detection. |
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Users may update their
profile at any time. |
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Optional use of CAPTCHA stops "bots" from registering indiscriminately. |
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Support for ticket attachments.
Users and reps may upload and download attachments from the View Tickets screen. |
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Support for private rep
notes. |
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Automatic email
notifications when support tickets are updated. |
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Forgot your
password feature. |
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User/Rep
Management |
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Unlimited users and reps. |
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User/Rep profiles may also
be edited by authorized administrators. |
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Rep's tickets may be
transferred to another rep in the case of extended absences. |
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Automatic built-in
safeguards so reps cannot be deleted as long as they have
tickets or categories assigned to them. |
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Automatic built-in safeguards so users
cannot be assigned rep status if they have previously submitted
tickets. |
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Control Panel |
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User profiles may be edited
or deleted by authorized admins. |
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Support tickets may be
viewed, edited or deleted by authorized admins. |
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Create your shortcuts for text that is used repeatedly
when reps respond to tickets. An example of a shortcut might be:
"If you
require further assistance, please let us know." |
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Unlimited categories
(departments). |
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Unlimited priorities, used
to indicate the urgency of a ticket. |
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Unlimited administrators. |
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Each admin can have their
own set of permissions which can limit access to specific admin
functions. |
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Set script and session
time-outs. |
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Number of users currently
working on tickets displayed in Control Panel. |
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Compatibility |
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Runs on all host providers running Windows and
IIS 5.0 or later with ASP. See our requirements page for more
details. |
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Microsoft ® Access or SQL server database
storage. |
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Support for SMTP authentication for CDOSYS. |
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Security |
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Admin area requires login ID and password to
enter. |
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Active Users screen displays
all visitors' IP addresses currently on your site. |
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Set a master password to
override all user passwords. |
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Support for blocked IP
addresses. Use this feature to block any IP addresses that may
be causing harm or annoyances on your CyberStrong eHelp
installation. |
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Maintenance/Testing |
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Diagnostic server test
checks that the required server components are installed and
proper permissions have been set. |
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Optionally lock out users during
CyberStrong eHelp
maintenance. Customizable "locked" message. |
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Unpack test confirms that
your distribution ZIP file has been properly unpacked. |
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Complete file manager. Edit,
upload, delete files from within your Control Panel.
Screenshot... |
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Server-Friendly |
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No CyberStrong or third-party DLLs. |
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Automatic deletion of
attachments when corresponding ticket is deleted. |
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Compact
Microsoft Access database function. |
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DSN or DSN-less
connection. |
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Install on your server in five minutes or
less! |
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Parent paths are not
required to be enabled. |
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Enable automatic event
logging at run-time. |
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Marketing |
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Keep support requests in one central location, not in users' email boxes. |
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Quick responses with improved efficiency -- no lost emails. |
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Use for troubleshooting products or for customer service in any business. |
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Customer contact information is stored in a database for quick retrieval. |
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Customization |
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No programming experience required. |
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Convenient
interactive help screens on setup pages. |
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Style sheet included with over 50
distinct style definitions. |
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Choose from four skins or make your own. |
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Active Server Pages (ASP) source code
provided. |
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