CyberStrong Help Desk Installation Instructions

• Create a sub folder off the root folder of your Web site. We recommend naming your folder eHelp, but you may choose any name you wish.
   
• Give your eHelp/data folder permissions. To operate properly, your CyberStrong eHelp data folder, and its children folders, will require modify permissions for the "IUSR_<Machine Name>". If you plan to modify files via the File Manager in the eHelp Control Panel then simply set modify permissions on the eHelp folder and its children instead. If you need assistance in setting your folder permissions, please see these screen shots.
   
• Unpack the contents of the zip file you received with your order into the eHelp folder. Your zip file contains a number of sub folders so be sure to check the box "Use sub folder names" (or the like) when you unzip.
   
• Test your server. CyberStrong eHelp comes with a utility to test your database connectivity and server compatibility. We strongly recommend running these tests prior to attempting to operate your application.
   
• Test your installation. Your database comes pre-configured with two reps and two categories. Begin by creating a user profile and submitting a ticket. To launch your CyberStrong eHelp user interface, load the following address into your browser: http://<your domain name>/<your eHelp folder>/eHelp.asp.

Many of the common problems encountered when setting up your CyberStrong eHelp are covered on our support page.