Frequently Asked Questions
Additional support may be found on our Support
page.Gateways
How do I request my free payment gateway?
I am using the Authorize.net Weblink gateway. How do I convert to SIM?
I am using the Authorize.net ADC Direct gateway. Do I need to convert to
AIM?
What is the difference between LinkPoint Basic and LinkPoint Connect?
Server-Side Issues
Database cannot be opened in mode 'Read'. What does this mean?
My eShop flipped into maintenance mode on its own. Why?
What does the error "File already in use" mean?
Why won't my eShop "lock"?
My host failed the "Write Test", can I still use my eShop?
The CDOSYS test passes, but no e-mail is received. Why?
Connect test works once then fails. Why?
When I try to run my shopping cart I get a request to download. Why?
Customization
I want to add <feature>
to eShop, how hard will that be?
I have questions about how to modify the source code.
Can you tell me which files have changed since my version?
Security
Can I move the database out of the eShop folder?
I think I may have been hacked. What should I do?
Other
How can I tell which version of CyberStrong eShop I have installed?
When I press "Review Orders" I get a "Page Not Found"
error.
How do I use CyberStrong eShop with my SQL server?
I am running eShop in a frame, but the secure lock is not displayed. Why?
How do I
request my free payment gateway?
If you did not request your free payment gateway at the time you purchased your
CyberStrong eShop license, you may request it at any time by completing the form on our Upgrade page. 
I am using the
Authorize.net Weblink gateway. How do I convert to SIM?
If your CyberStrong eShop connected to the Authorize.net payment gateway via Weblink,
Authorize.net requires you to make the conversion to Simple Integration Method (SIM).
Conversion options:
- Upgrade your license to the
current version of CyberStrong eShop.
- If you do not wish to upgrade, you can request that we modify your existing eShop. The fee for this
service is $60.
I am using the
Authorize.net ADC Direct gateway. Do I need to convert to AIM?
With the release of SIM, ADC Direct Response has been renamed to Advanced Integration
Method (AIM). Merchants currently using ADC Direct Response are already using AIM.
What is the
difference between LinkPoint Basic and LinkPoint Connect?
In November, 2003 LinkPoint changed its product named LinkPoint Basic to LinkPoint
Connect.
Database cannot
be opened in mode 'Read'. What does this mean?
My eShop flipped into maintenance mode on its own. Why?
CyberStrong eShop is designed to automatically flip into
maintenance mode when connect problems are encountered with its database. This self-diagnostic prevents your customers from encountering problems later in the purchasing
process. The most likely cause of this problem is missing file and/or folder permissions
at your host provider. To determine the exact cause of the problem, run the server test
utility found in eShop Setup. Here is a sample test diagnostic report:
Error# 0 ([Microsoft][ODBC Microsoft Access Driver]
General Warning Database F:\www\MyDomain\eShop\eShop.mdb is read-only. You won't be able
to save changes made to data or object definitions in this database.)
Commonly, you will receive the messages, eShop
Problem: Database cannot be opened in mode 'Read', and Sorry, we are presently
updating our system. Please try again soon. Thank you for visiting.
When this occurs, follow the instructions on your server
test page. For more information on Microsoft Connect Errors see this knowledge base article.
What does
the error "File already in use" mean?
The following error:
Error# -2147467259 ([Microsoft][ODBC Microsoft Access
Driver] Could not use '(unknown)'; file already in use.)
is also a Windows permissions problem. Ask your host
provider to add write permissions to your eShop folder as described in the following
Microsoft Knowledge Base article.
Why won't
my eShop "lock"?
To lock the various modules that your shopping cart uses, a file Maint.flg is created in
your eShop folder. To do this, your eShop folder must have write and create permissions.
While this is normally the case you may have to contact your host provider for assistance.
My host
failed the "Write Test", can I still use my eShop?
Yes. Write and create permissions on your host are required for "locking" your
eShop for maintenance, creating your search engine friendly catalog, updating templates,
using digital downloads, and uploading images via your browser. If you must have these
features, then you will have to pass this test.
The
CDOSYS test passes, but no e-mail is received. Why?
Passing the CDOSYS test confirms that the Microsoft CDOSYS object has accepted your Web
e-mail and passed it on to your SMTP gateway. From its perspective, your e-mail has been
sent.
If you are having problems getting e-mail out of your Web
site chances are your SMTP server is not correctly configured.
Please ask your host provider for assistance.
Connect test
works once then fails. Why?
If CyberStrong eShop's database connect test passes then fails on a second immediate
attempt, your problem is most likely that of "multiple connect".
Windows NT/2000 requires that you add write permission
for the IUSR_<Machine Name> on your eShop folder so that it can create the lock
files it needs for multi-user use. For more information on this error please see this
Microsoft Knowledge Base article.
When I try to run my shopping cart I
get a request to download. Why?
Either your server does not support Active Server Pages, or you do not have
"execute" permission on your eShop folder. To be fully functional your eShop
folder requires modify permissions for the IUSR_<MACHINE NAME>. If you are the
hostmaster and need help setting your permissions, click here
for instructions.
I want to add
<feature> to eShop, how hard will that be?
While you will find our code well written, modular, and
sprinkled with lots of comments, your ability to modify it to your specific requirements
depends in greatest part on your own skill as an ASP programmer. Please see our source code page for more information. Our clients
page contains links to many sites where creative ASP programmers have modified our
source code to suit their special needs.
Please note that our license
agreement contains specific language regarding the modification of our source code.
I have questions
about how to modify the source code.
Please note that modification of our source code or database
voids, and therefore is not included in, your free technical support. See our license agreement for specific language regarding the
modification of our source code.
You may post such questions in our Forum.
Can you tell me which files have changed since my
version?
Unfortunately, there is no practical way to do this. While we could
identify those files whose content has changed since the last release,
that's no guarantee that they will work in your version. Here's why.
To simplify coding and design, CyberStrong eShop uses a number of
shared files, located in the /lib folder of your eShop. These files are
used by eShop pages through the use of an "include" statement near the
top of each page. An "include" is exactly as if the contents of the
included file were typed into the file including it. Several of these
files are "included" on every eShop page or feature file.
Virtually every eShop release requires a change in one or more of
these "included" files. This in turn means that every file in your eShop
is potentially altered by these changes. Or, put simply, the answer to
this question is "every file has changed".
Can I
move the database out of the eShop folder?
Yes. Some host providers require that you keep your database in a special directory. You
can customize the location of your database in the userexit.asp file in your
eShop folder.
I think I may
have been hacked. What should I do?
- First, keep a low profile. Do not post a description of
your experience in any public forum, including our own. Hackers thrive on publicity.
Posting the details of your experience flags you as a source of free publicity and draws
more hackers to your site.
- Second, review the instructions that came with your eShop
for securing it. Make sure you have done everything you can to secure your eShop.
- Third, check all other avenues of intrusion into your
site. There are many ways to compromise a site including unsecured passwords, Windows
NT/2000 vulnerabilities, SQL Enterprise Manager vulnerabilities, and simple human error.
Make sure your site is secure from all possible sources before reporting a hack to us.
- Fourth, if you have made custom modifications to the
source code of your eShop check to ensure that your changes have not created vulnerability
for exploitation by hackers. Please remember that our license agreement contains specific
language regarding our responsibility to you in the event that you have modified our
source code.
- Fifth, open a help
desk ticket. In your ticket be sure to tell us exactly how you believe your eShop was
hacked, when it was hacked, and exactly what damage was done.
- And last, if you haven't been hacked, but are concerned about
being hacked in the future, please review the instructions that came
with your eShop for securing it. Doing so protects you from all
currently known hacks.
How can I tell
which version of CyberStrong eShop I have installed?
Log into your eShop admin area and click on "About
eShop".
When I
press "Review Orders" I get a "Page Not Found" error.
Because there are so many variations on how host providers support secure
services (SSL), CyberStrong eShop includes a configuration parameter called "Secure
Server Prefix". As a precaution against accidentally viewing customer credit card
information through an unsecured browser, eShop automatically adds this prefix when
displaying your orders.
To correct this problem, simply fill in the secure and
non-secure prefix settings in eShop Setup.
As a convenience for initial testing, this feature is disabled when
the secure and non-secure prefix settings in eShop Setup are
left blank.
How do I use
CyberStrong eShop with my SQL server?
Full instructions on connecting your CyberStrong eShop to your SQL server are contained in
the SQL help file distributed with your eShop.
I am running
eShop in a frame, but the secure lock is not displayed. Why?
Although CyberStrong eShop will run in a frame, we don't recommend this practice. Current
browser technology suppresses the display of the "lock" icon when only a portion
of the page is secured. As a result, although you can secure your cart inside a frame,
your shoppers will never see the reasurring lock icon on their browser.
Starting with version 3.1 of CyberStrong eShop you can
embed your shopping cart within an existing Web site in just three easy steps. Click here for more details.
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