CyberStrong ASP Shopping Cart Software

How do I request my free payment gateway?
If you did not request your free payment gateway at the time you purchased your CyberStrong eShop license, you may request it at any time by going to our Upgrade page.

What is the difference between YourPay Connect and Global Gateway Connect?
YourPay Connect is now named First Data Global Gateway Connect.

What is the difference between LinkPoint Basic and LinkPoint Connect?
In November, 2003 LinkPoint changed its product named LinkPoint Basic to LinkPoint Connect.

Database cannot be opened in mode 'Read'. What does this mean?
My CyberStrong eShop flipped into maintenance mode on its own. Why?
CyberStrong eShop is designed to automatically flip into maintenance mode when connect problems are encountered with its database. This self-diagnostic prevents your customers from encountering problems later in the purchasing process. The most likely cause of this problem is missing file and/or folder permissions at your host provider. To determine the exact cause of the problem, run the server test utility found in eShop Setup. Here is a sample test diagnostic report:

Error# 0 ([Microsoft][ODBC Microsoft Access Driver] General Warning Database F:\www\MyDomain\eShop\eShop.mdb is read-only. You won't be able to save changes made to data or object definitions in this database.)

Commonly, you will receive the messages, eShop Problem: Database cannot be opened in mode 'Read', and Sorry, we are presently updating our system. Please try again soon. Thank you for visiting.

When this occurs, follow the instructions on your server test page. For more information on Microsoft Connect Errors see this knowledge base article.

What does the error "File already in use" mean?
The following error:

Error# -2147467259 ([Microsoft][ODBC Microsoft Access Driver] Could not use '(unknown)'; file already in use.)

is also a Windows permissions problem. Ask your host provider to add write permissions to your CyberStrong eShop folder as described in the following Microsoft Knowledge Base article.

Why won't my CyberStrong eShop "lock"?
To lock the various modules that your shopping cart uses, a file Maint.flg is created in your CyberStrong eShop folder. To do this, your CyberStrong eShop folder must have write and create permissions. While this is normally the case you may have to contact your host provider for assistance.

My host failed the "Write Test", can I still use my CyberStrong eShop?
Yes. Write and create permissions on your host are required for "locking" your CyberStrong eShop for maintenance, creating your search engine friendly catalog, updating templates, using digital downloads, and uploading images via your browser. If you must have these features, then you will have to pass this test.

The CDOSYS test passes, but no email is received. Why?
Passing the CDOSYS test confirms that the Microsoft CDOSYS object has accepted your Web email and passed it on to your SMTP gateway. From its perspective, your email has been sent.

If you are having problems getting email out of your Web site chances are your SMTP server is not correctly configured. Please ask your host provider for assistance.

Connect test works once then fails. Why?
If CyberStrong eShop's database connect test passes then fails on a second immediate attempt, your problem is most likely that of "multiple connect".

Windows NT/2000 requires that you add write permission for the IUSR_<Machine Name> on your CyberStrong eShop folder so that it can create the lock files it needs for multi-user use. For more information on this error please see this Microsoft Knowledge Base article.

When I try to run my shopping cart I get a request to download. Why?
Either your server does not support Active Server Pages, or you do not have "execute" permission on your CyberStrong eShop folder. To be fully functional your CyberStrong eShop folder requires modify permissions for the IUSR_<MACHINE NAME>. If you are the hostmaster and need help setting your permissions, click here for instructions.

I want to add <feature> to CyberStrong eShop, how hard will that be?
While you will find our code well written, modular, and sprinkled with lots of comments, your ability to modify it to your specific requirements depends in greatest part on your own skill as an ASP programmer. Please see our source code page for more information. Our clients page contains links to many sites where creative ASP programmers have modified our source code to suit their special needs.

Please note that our license agreement contains specific language regarding the modification of our source code.

I have questions about how to modify the source code.
Please note that modification of our source code or database voids, and therefore is not included in, your free technical support. See our license agreement for specific language regarding the modification of our source code.

Can you tell me which files have changed since my version?
Unfortunately, there is no practical way to do this. While we could identify those files whose content has changed since the last release, that's no guarantee that they will work in your version. Here's why.

To simplify coding and design, CyberStrong eShop uses a number of shared files, located in the /lib folder of your CyberStrong eShop. These files are used by CyberStrong eShop pages through the use of an "include" statement near the top of each page. An "include" is exactly as if the contents of the included file were typed into the file including it. Several of these files are "included" on every CyberStrong eShop page or feature file.

Virtually every CyberStrong eShop release requires a change in one or more of these "included" files. This in turn means that every file in your CyberStrong eShop is potentially altered by these changes. Or, put simply, the answer to this question is "every file has changed".

Can I move the database out of the CyberStrong eShop folder?
Yes. Some host providers require that you keep your database in a special directory. You can customize the location of your database in the userexit.asp file in your CyberStrong eShop folder.

I think I may have been hacked. What should I do?

First, keep a low profile. Do not post a description of your experience in any public forum. Hackers thrive on publicity. Posting the details of your experience flags you as a source of free publicity and draws more hackers to your site.
Second, review the instructions that came with your CyberStrong eShop for securing it. Make sure you have done everything you can to secure your CyberStrong eShop.
Third, check all other avenues of intrusion into your site. There are many ways to compromise a site including unsecured passwords, Windows NT/2000 vulnerabilities, SQL Enterprise Manager vulnerabilities, and simple human error. Make sure your site is secure from all possible sources before reporting a hack to us.
Fourth, if you have made custom modifications to the source code of your CyberStrong eShop check to ensure that your changes have not created vulnerability for exploitation by hackers. Please remember that our license agreement contains specific language regarding our responsibility to you in the event that you have modified our source code.
Fifth, open a help desk ticket. In your ticket be sure to tell us exactly how you believe your CyberStrong eShop was hacked, when it was hacked, and exactly what damage was done.
And last, if you haven't been hacked, but are concerned about being hacked in the future, please review the instructions that came with your CyberStrong eShop for securing it. Doing so protects you from all currently known hacks. It may be necessary to upgrade your software to our current version to get the latest security enhancements.

How can I tell which version of CyberStrong eShop I have installed?
Log into your CyberStrong eShop admin area and click on "About eShop".

When I press "Review Orders" I get a "Page Not Found" error.
Because there are so many variations on how host providers support secure services (SSL), CyberStrong eShop includes a configuration parameter called "Secure Server Prefix". As a precaution against accidentally viewing customer credit card information through an unsecured browser, CyberStrong eShop automatically adds this prefix when displaying your orders.

To correct this problem, simply fill in the secure and non-secure prefix settings in eShop Setup.

As a convenience for initial testing, this feature is disabled when the secure and non-secure prefix settings in eShop Setup are left blank.

How do I use CyberStrong eShop with my SQL server?
Full instructions on connecting your CyberStrong eShop to your SQL server are contained in the SQL help file distributed with your CyberStrong eShop.

I am running CyberStrong eShop in a frame, but the secure lock is not displayed. Why?
Although CyberStrong eShop will run in a frame, we don't recommend this practice. Current browser technology suppresses the display of the "lock" icon when only a portion of the page is secured. As a result, although you can secure your cart inside a frame, your shoppers will never see the reasurring lock icon on their browser.

Starting with version 3.1 of CyberStrong eShop you can embed your shopping cart within an existing Web site in just three easy steps. Click here for more details.